RaceChip quality, warranty and legal information
Version as of 15.03.2016
The following contains background information regarding RaceChip’s quality standards, warranty, and legal information for the installation of the RaceChip chip tuning products One, Pro 2 and Ultimate.
If you have any additional questions regarding the information provided here, our customer service is always happy to assist you.+
RaceChip provides you with a comprehensive quality and warranty package
Performance enhancement you can trust
- The RaceChip engine warranty (1-2 years)
- Comprehensive product warranty (2-5 years)
- Extensive quality testing
- Optimisation within the limits of engine capacity
- All engine protection systems remain activated
- Chip tuning Made in Germany
With RaceChip, you enjoy enhanced performance with a variety of quality and warranty features. Maintaining engine safety and protection systems has been one of RaceChip’s highest priorities in our development and production processes.
For the perfect chip tuning experience, it is critical that one can enjoy the impressive increase in power in the knowledge that the quality and safety of the product meet the highest standards.
Find out more about RaceChip quality and our warranty. FIND OUT MORE
The RaceChip Engine Warranty
Protection for you and your car
- All important engine components covered
- Up to £4,000 in case of damage
- No deductible
- Still applies after the manufacturer’s warranty has expired
As a chip tuning manufacturer with the highest quality standards for the products we develop, it goes without saying that we offer our own engine warranty for our chip tuning modules.
A two-year engine warranty is included with our top model, the Ultimate. The Pro 2 comes with a one-year warranty. For our One, we offer an optional one-year warranty for N/A GBP.
Here our engine warranty covers all relevant engine components, such as central transmission components, piston, crankshaft, engine block, valve, cylinder head, camshaft and turbocharger.
As our customer, you can benefit from this engine warranty for your vehicle up to a mileage of 60,000 miles and a vehicle age of up to 3 years. To take advantage of this, your privately-used car must be registered in one of the following countries: Austria, Belgium, Denmark, Finland, Germany, the United Kingdom, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden or Switzerland.
In the event that our products cause any damage, the RaceChip engine warranty will pay for the required repairs to the engine components. The coverage is up to 4,000 GBP and you are not required to pay a deductible.
The RaceChip Product Warranty
Our guarantee of high product quality
- All central components of the module covered
- Long product warranty periods (2-5 years)
- More comprehensive than statutory warranties
- Replacement or repair under warranty
- No deductible
At RaceChip, we develop and manufacture our products according to the highest quality standards. Every product undergoes extensive testing before it is delivered to our customers. From the development to the production, everything is Made in Germany.
For this reason, those who purchase our models Ultimate and Pro 2 enjoy a 5-year product warranty. This is considerably longer than the statutory warranty period and the warranty itself is significantly more extensive than the legally required minimum. With a purchase of the One, you receive a warranty with a period of 2 years.
Our product warranty covers all essential components of our chip tuning products, the circuit board and electronics, the plug-in module of the circuit board, the cable harness as well as the housing and gasket.
If unexpected damage should occur to one of the components of our modules, we will repair it immediately or alternatively supply you with a new module to replace the old one. Our top priority is to make sure you are able to enjoy again the RaceChip performance boost to its fullest extent, as quickly as possible.
We carry out extensive quality testing
Our products must meet the highest quality standards
Test step 1 of 9 – Determine performance and torque
Test step 2 of 9 – Check driving behaviour
Test step 3 of 9 – Determine maximum speed
Test step 4 of 9 – Check braking performance
Test step 5 of 9 – Check exhaust emissions
Test step 6 of 9 – Measure fuel consumption and CO2 emissions
Test step 7 of 9 – Measure noise generation
Test step 8 of 9 – Check electromagnetic compatibility
Test step 9 of 9 – Other tests
Our products are installed in a complex and technologically sophisticated product: your car. Our performance enhancements must be fine-tuned perfectly to your engine’s function and its interaction with other components. To this end, our products undergo a range of tests that ensure smooth and high-calibre operation.
Only once the engine-specific customisation of our product has taken place and once the product has successfully passed all tests does it finally goes on sale with its specific components and optimisation software and finally find its way into your car. This process enables us to meet the highest quality demands in terms of manufacturing.
Legal information concerning the installation of additional devices
Purchase and registration obligations for chip tuning in the vehicle documents
In some countries, in order that a vehicle is permitted to operate after the installation of a performance enhancement, the enhancement installation must be registered. Following the approval of the installation by the relevant authority, the vehicle can be driven on roads in a normal fashion. Registration is mandatory for example in the following European countries: Austria, Germany, France, etc. It is the duty of the purchaser to verify the legal regulations in his or her country before using the performance enhancement on the road. The vehicle may be used in the area of racing at any time, even without registration.
For Germany and Austria therefore, we already supply many of our products with a component certificate for the purposes of registration. The performance increase can thus be registered with the relevant regulatory authorities very easily.
Would you like more information on the topic of registration? FREQUENTLY ASKED QUESTIONS
On the request of the customer, we also make these certificates available outside of Germany and Austria to the extent that they are available for the relevant vehicle.
It should be noted, however, that these are not necessarily sufficient for approval by regulatory authorities outside of Germany and Austria.
If we do not offer a component certificate for your car or in your region, you also should be on the safe side when it comes to registration because we develop and produce our chip tuning products for all engines under the same stringent quality standards.
Even without a component certificate, it is possible in most countries to obtain approval on an individual basis of the performance enhancement at a recognized testing institute. Because the possibility of obtaining this, the exact procedure involved and the cost of approval varies from case to case and country to country, you are advised to check the details directly with the appropriate authorities.
Effect on warranty claims and other guarantees
By installing a RaceChip, you lose as a customer the right to warranty claims on your engine vis-à-vis the guarantor for your car.
The installation of a RaceChip can adversely affect your warranty claims vis-à-vis the vehicle seller with respect to the modified vehicle.
Nevertheless, by purchasing an Ultimate or Pro 2, an engine guarantee from RaceChip is already included free of charge (2 years for the Ultimate, 1 year for the Pro 2). If you purchase a One, this can be obtained for N/A GBP. RaceChip is vendor of the highest quality and you are always on the safe side with us.+
The installation of an Ultimate, Pro 2 or One can adversely affect the insurance cover of your vehicle. You must therefore inform your vehicle insurer before the installation.